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Shipping & Returns

KeyLogic Shopping Policy

Effective Date: 2024

Welcome to KeyLogic Locksmith Services and Supply! We are dedicated to providing high-quality locksmith products and services to our valued customers. To ensure a seamless shopping experience, we invite you to review our detailed shopping policy below.

1. Ordering Process

  • Placing an Order: Customers can easily place orders via our website, www.keylogicintl.com, at any time. Browse our product categories, select the items you wish to purchase, and add them to your shopping cart.

  • Order Confirmation: Once your order is placed, you will receive a confirmation email containing your order details, including a unique order number. If you do not receive this email, please check your spam folder or contact our customer service team for assistance.

2. Payment Methods

  • We accept a variety of payment methods for your convenience, including:

    • Major credit cards (Visa, MasterCard, American Express, Discover)

    • PayPal

  • All payment transactions are processed securely to protect your financial information.

3. Shipping Information

  • Processing Time: Orders are typically processed within [ 3-8  business days]. You will receive an email notification when your order has shipped.

  • Shipping Options: We offer multiple shipping options, including standard, expedited, and overnight shipping. Estimated delivery times will be provided at checkout based on your selected shipping method.

  • Shipping Costs: Shipping costs will be calculated during the checkout process based on your location and selected shipping method.

  • International Shipping: We offer international shipping to select countries. Please note that customs fees and import duties may apply and are the responsibility of the customer.

4. Returns and Exchanges

  • Return Policy: We want you to be satisfied with your purchase. If you are not completely happy, you may return items within [30 days] from the date of delivery for a full refund or exchange.

  • Conditions for Returns: Items must be unused, in their original packaging, and include all original accessories and documentation. Items that show signs of wear or have been customized are not eligible for return.

  • Return Process: To initiate a return, please contact our customer service team at keylogicinfo@gmail.com We will provide you with a return authorization number and instructions on how to return your items.

  • Refund Process: Once we receive your returned item, we will process your refund within  5-10 business days]. Refunds will be issued to the original payment method.

5. Customer Support

  • Our customer support team is here to assist you with any questions or concerns regarding your order. You can reach us via:

  • Our support hours are  Monday-Friday, 9 AM - 5 PM EST].

6. Privacy Policy

  • At KeyLogic, your privacy is our priority. We collect personal information only to process orders and provide a better shopping experience. We do not sell or share your information with third parties without your explicit consent. For more information, please refer to our Privacy Policy 

7. Security Measures

  • We utilize advanced security measures to protect your personal information during online transactions. Our website is secured with SSL encryption to ensure that your data is safe.

8. Changes to Policy

  • KeyLogic reserves the right to modify this shopping policy at any time. We encourage you to review this policy periodically for any changes. Your continued use of our website after changes indicates your acceptance of the new policy.

9. Limitation of Liability

  • KeyLogic is not liable for any indirect, incidental, or consequential damages arising from the use of our products or services. Customers are encouraged to read all product descriptions and instructions before making a purchase.

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